Twinamics Terms of Service

These Terms of Service (“Terms” or “Agreement”) are legally binding between you (“you” or “User”) and Ezage Technologies Pvt Ltd (“Ezage”, “we”, “our”, or “us”). (“Twinamics”, “we”, “our”, or “us”). By accessing or using our website at www.twinamics.com (“Website”), Platform, APIs, or related services (collectively, “Services”), you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

Introduction

Welcome to Twinamics, a product of Ezage Technologies Pvt Ltd and your AI infrastructure and orchestration partner based in Kolkata, India. As a cutting-edge startup, we provide a robust digital twin infrastructure that empowers individuals and small-to-medium enterprises to build, deploy, and manage AI-driven agents at scale. Our Platform unifies data, workflows, and intelligence into a single orchestrator—streamlining operations, accelerating innovation, and ensuring enterprise-grade security and reliability.

1. Eligibility and Access Restrictions

To use our Services, you represent and warrant that you:

• Are at least 18 years old with legal capacity in India.
• Are not restricted from using similar Services or otherwise prohibited by law.
• Are not a competitor using the Services to replicate or outperform our core offering.
• Maintain only one registered account.
• Have authority to enter this Agreement without violating other obligations.
• Will not infringe on our intellectual property rights.
• Will provide, at your expense, the hardware, software, and internet access needed to use our Services.

2. Service License

Subject to your compliance, we grant you a limited, non‑exclusive, non‑transferable license to access and use the Services for your internal business or personal use. You may:

• Access and interact with the Platform via web or API.
• Integrate the Services with your tools using our published connectors.

You may not:

• Copy, modify, reverse engineer, or create derivative works of our Services.
• Lease, sell, sublicense, or distribute access to the Services.

3. Access and Service Restrictions

• Proprietary Content: All content on the Website and Platform (code, UI, documentation) is owned by Twinamics or our licensors.
• No Abuse: You agree not to overload, hack, scrape, or engage in unauthorized data collection.
• No Malicious Use: You shall not use the Services to transmit malware or harmful content.
• Compliance: You must follow all applicable Indian laws, including data protection and export control rules.

4. Account Registration and Security

• You must provide accurate registration details and keep them updated.
• You are responsible for protecting your password and any activity under your account.
• Enable two-factor authentication (2FA) when available.
• Notify us immediately if you suspect unauthorized access.

5. Fees, Billing, and Taxes

• We offer a free tier and paid plans; pricing details are on our Website (www.twinamics.com).
• Payments are billed in advance and non‑refundable except as required by law.
• You are responsible for all applicable taxes, duties, or levies.

6. Logging and Usage Data

Whenever you interact with the Platform, Twinamics may automatically receive and record information on its server logs from your browser or device. This may include your IP address, “cookie” information, and the type of browser and/or device being used to access the Platform, as further described in our Privacy Policy. When Twinamics collects this information, it only uses this data to:

• Provide and improve the Platform and Services; and
• Aggregate usage statistics in a manner that does not identify you personally.

7. Communications

By using our Services, you consent to receive emails, in‑app messages, and updates about your account and the Platform. You can opt out of promotional messages at any time in your account settings.

8. Intellectual Property

• All trademarks, logos, and brands on the Platform belong to Ezage or respective owners.
• No rights are granted to you other than as expressly provided in this Agreement.

9. Indemnification

You agree to defend, indemnify, and hold harmless Ezage and our officers, employees, and agents from any claims arising out of your violation of these Terms or misuse of the Services.

10. Disclaimers and Limitation of Liability

Your access to and use of our Website, Platform, or any content are at your own risk. You understand and agree that our Website and Platform are provided on an “as is” and “as available” basis. Without limiting the foregoing, to the maximum extent permitted under applicable law, Ezage disclaims all warranties and conditions, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranty or representation and disclaim all responsibility and liability for:

• The completeness, accuracy, availability, timeliness, security, or reliability of our Website, Platform, or any content;
• Any harm to your computer system, loss of data, or other damages resulting from your access to or use of our Website, Platform, or any content;
• The deletion of, or the failure to store or transmit, any content and other communications maintained by our Website or Platform;
• Whether our Website or Platform will meet your requirements or be available on an uninterrupted, secure, or error-free basis;
• Any advice or information, whether oral or written, obtained from us or through our Website or Platform that is not expressly made herein.

Ezage does not review, verify, endorse, or approve any content created or posted by Users and communicated to other Users or third parties via our Website or Platform. Under no circumstances will Ezage be liable for any User-generated content, including any errors or omissions in that content or any loss or damage incurred as a result of such content. User-generated content is solely created by Users, and Ezage specifically disclaims any role with respect to the creation or posting of such content.

AI-Generated Outputs: Our Platform may provide AI-generated suggestions or responses. While we strive for accuracy, AI outputs can be incorrect or incomplete. You agree not to rely solely on AI-generated content without verification. Ezage is not liable for any decisions you make based on AI-generated outputs.

Limitation of Liability: To the fullest extent permitted by law, Ezage's total liability for any claim arising from or related to these Terms will not exceed the fees you paid in the 12 months preceding the event giving rise to liability.

11. Termination

• We may suspend or terminate your access for breach of these Terms or non‑payment.
• You may terminate by deleting your account and ceasing use of the Services.
• Upon termination, your license ends and we may delete your data per our Privacy Policy.

12. Governing Law and Dispute Resolution

• These Terms are governed by Indian law.
• Disputes will be resolved in the courts of Kolkata, West Bengal.

13. Modification of Terms

We may update these Terms. Material changes are posted on our Website with an effective date. Continued use after changes indicates acceptance.

14. Relationship of Parties

The relationship is that of independent entities; no agency, partnership, or joint venture is created.

15. Contact Information

Thank you for choosing Ezage Technologies. We look forward to powering your AI automation journey!