Twinamics Privacy Policy

This comprehensive Privacy Policy (“Policy”) outlines the practices, procedures, and methodologies through which Ezage Technologies Pvt Ltd, operating under the trade name “Twinamics” (hereinafter referred to as “Twinamics”, “we”, “us”, “our”, or “the Company”) collects, processes, stores, utilizes, protects, and discloses information when you interact with the Twinamics AI automation and personal assistant platform, including all associated services, features, functionalities, and integrations (collectively referred to as the “Services”). As a technology-first organization committed to advancing the frontiers of artificial intelligence while maintaining the highest standards of data protection, Twinamics prioritizes the safeguarding of your privacy and the provision of a secure, transparent, and trustworthy experience for our diverse user base, encompassing both enterprise clients and individual users.

By accessing, utilizing, or otherwise engaging with the Twinamics platform and its associated Services, you explicitly acknowledge, understand, and consent to the practices, procedures, and methodologies described in this Policy. We maintain strict compliance with applicable privacy laws, regulations, and industry standards, including but not limited to the Digital Personal Data Protection Act, 2023 (DPDP) in India, the General Data Protection Regulation (GDPR) in the European Economic Area, the California Consumer Privacy Act (CCPA), and other relevant jurisdictional requirements. Furthermore, we are actively pursuing SOC 2 Type II compliance certification—an internationally recognized standard for organizational controls and data protection frameworks. The terms, conditions, and provisions outlined in this Privacy Policy are applicable to all users, customers, visitors, and entities engaging with Twinamics across all platforms, channels, and mediums through which our Services are delivered.

Information Collection and Processing Framework

Our information collection and processing framework encompasses a wide spectrum of data points, categorized based on collection methodology, processing requirements, and intended utilization. This includes, but is not necessarily limited to:

• Account and Profile Information Architecture: Comprehensive personal and business information provided during account creation and subsequent updates, including but not limited to: legal name, preferred name, email address(es), organization name and details, physical address(es), contact numbers, professional titles, departmental affiliations, and organizational hierarchies.
• Authentication and Security Credentials: Multi-factor authentication details, biometric verification data (where applicable), password hashes, security questions and answers, session tokens, and other security-related identifiers.
• Financial and Transactional Data: Comprehensive payment processing information including credit card details, bank account information, billing addresses, transaction histories, subscription details, payment preferences, tax identification numbers, and financial documentation where applicable.
• AI Interaction and Training Data: All data points generated through interaction with our AI systems, including but not limited to: user inputs, queries, commands, preferences, behavioral patterns, conversation histories, generated outputs, feedback loops, and optimization parameters.
• Technical and Device Telemetry: Detailed technical specifications of devices used to access our Services, including hardware configurations, operating systems, browser types and versions, network characteristics, performance metrics, error logs, and system diagnostics.
• Usage Analytics and Behavioral Data: Comprehensive tracking of user interactions, including session durations, feature utilization patterns, navigation paths, click streams, scroll depths, hover patterns, and other behavioral indicators.
• Integration and Third-Party Data: Information received through authorized integrations with third-party services, APIs, plugins, and connected applications.
• Environmental and Contextual Data: Information about the context in which our Services are accessed, including geographical location, time zones, language preferences, device settings, and environmental parameters.

Data Utilization and Processing Objectives

The collected information is processed and utilized for the following purposes:

• Service delivery and operational optimization
• Platform maintenance and technical administration
• User experience personalization and enhancement
• Security protocol enforcement and threat detection
• Performance monitoring and system optimization
• Product development and feature enhancement
• Customer support and issue resolution
• Marketing communications and engagement (subject to consent)
• Analytics and business intelligence
• Regulatory compliance and legal obligations
• Fraud prevention and risk management
• Service improvement and innovation
• Research and development initiatives
• Quality assurance and testing

Information Sharing and Disclosure Framework

While we maintain strict controls over data sharing, certain circumstances necessitate the disclosure of information to third parties:

• Service Providers and Technical Partners: Including cloud infrastructure providers, payment processors, analytics services, customer support platforms, and other essential service providers
• Corporate Affiliates and Subsidiaries: As part of normal business operations and service delivery
• Business Transfers and Reorganizations: In connection with mergers, acquisitions, or corporate restructuring
• Legal and Regulatory Compliance: As required by applicable laws, regulations, or legal processes
• Security and Fraud Prevention: To protect against security threats, fraud, or illegal activities
• Authorized Third Parties: With explicit user consent or authorization

Security Infrastructure and Protocols

Our security framework incorporates multiple layers of protection, including but not limited to: encryption at rest and in transit, access controls, authentication mechanisms, regular security audits, vulnerability assessments, penetration testing, and continuous monitoring. We maintain compliance with industry standards and are actively pursuing SOC 2 Type II certification to further enhance our security posture.

User Rights and Control Mechanisms

Subject to applicable laws and regulations, users maintain certain rights regarding their personal data:

• Right to access and review personal data
• Right to rectification of inaccurate information
• Right to erasure (subject to legal obligations)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge complaints with supervisory authorities
• Right to non-discrimination for exercising these rights

Age Restrictions and Verification

The Twinamics platform and associated Services are strictly intended for users who have attained the age of majority in their respective jurisdictions (typically 18 years or older). We implement various age verification mechanisms and do not knowingly collect or process personal information from individuals under the applicable age of majority.

Policy Updates and Revision Procedures

This Privacy Policy is subject to periodic updates and revisions to reflect changes in our practices, legal requirements, or service offerings. Users will be notified of material changes through appropriate channels, and continued use of the Services following such updates constitutes acceptance of the modified terms.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team at: